Effective Date: 1st October 2025

These Terms and Conditions (“Terms”) set out the agreement between Oceanpointe Utilities Ltd. (“OUL”, "company",  “we”, “us”, “our”) and the customer (“you”, “your”) for the provision of sewage treatment services in Jamaica. By applying for or continuing to use our services, you agree to comply with these Terms.

1.1  Service is provided subject to regulatory approvals.
1.2  OUL is responsible for the operation and maintenance of the main sewage network and treatment plants.
1.3  You are responsible for the upkeep of all internal sewer pipes and fixtures up to the point of connection with OUL’s system.

2.1 All Oceanpointe homeowners require a completed application form, and payment of the applicable deposit fee.
2.2 Unauthorized or illegal connections are strictly prohibited and may result in disconnection, penalties, and/or legal action.
2.3 Residential Rates will apply to the Service provided under the following conditions, that is, in a private residence used for residential purposes only.

2.4 Commercial rates will apply to all other uses not covered in 2.3

2.5 Connection approval is at the sole discretion of OUL, subject to technical feasibility and compliance with national regulations.

3.1 Only domestic or approved commercial wastewater may be discharged into the OUL system.
3.2 Prohibited materials include grease, oils, plastics, solvents, industrial chemicals, non-biodegradable substances, and hazardous waste.
3.3 Customers must not interfere with or damage OUL’s equipment, pipes, or infrastructure.

4.1 Bills are issued monthly (or as otherwise notified) in accordance with rates approved by the Office of Utilities Regulation (OUR).
4.2 Payment is due on receipt, and must be paid within 15 days of the bill date.

4.3 Failure to receive a bill will not entitle the consumer to the remission of any charge for non-payment within the time specified.

4.4 The fact that a Security Deposit has been made, shall in no way relieve the Customer from complying with the company’s requirements as to prompt payment of bills on presentation, nor, shall it constitute a waiver of the regular practices of the company providing for the discontinuance of Service for non-payment of any sum due to the Company.

4.5 Late or missed payments may result in:

• Interest charges. 
• Suspension or disconnection of service. 
• Reconnection fees.

4.6 Accepted payment methods include: bank transfers and deposits, as well as credit cards over the Stripe payment portal (2.9% service charge will be added).

• If the Stripe processing fees are not added to the Invoice amount, OUL will only credit what Stripe pays over.

5.1 Service rates and tariffs are subject to periodic review and approval by the OUR.
5.2 Additional charges may apply for:

• Service reconnection. 
• Emergency response visits. 
• Treatment of non-domestic or above-standard effluent.
   

6.1 OUL may temporarily suspend services for maintenance, upgrades, or emergencies.
6.2 Where possible, advance notice will be given for planned outages.
6.3 OUL shall not be held liable for damages or losses arising from service interruptions beyond its reasonable control (including natural disasters and force majeure events).

7.0 Invoices & Payments

· Invoices are issued on the 15th of the month

· Invoices are due by the 30th of the month

· Invoices are overdue after 15 days

• Customers with security deposits have a grace period until the 15th of the following month
• Customers who do not have a security deposit on file are overdue on the 1st of the following month
• Payments can be made directly to Oceanpointe Utilities Limited, BNS, Fairview Branch, J$ checking account #90605-000888401
• Online payments can be made through Stripe online services (Stripe service charges of 2.9% will apply)
• Payment of an invoice must be credited to OUL’s bank account before it is considered received.
• Customers should provide proof of payment, as some bank transfers can take 24-72 hours to reach our account.
• Accounts in arrears will be assessed a J$250 late payment charge and risk disconnection with notice.

OUL may suspend or discontinue sewage treatment under the following circumstances:

7.1 Disconnection for Non-Payment

· Customers with Security Deposits

• Invoices 30 days past due are liable for disconnection
  • 1st Disconnection Notice will be served, with 7 days’ notice to pay arrears.
  • 2nd Disconnection Notice will be served on the 37th day past due, with 48 hours’ notice to pay arrears.
  • Disconnection will take place on the 40th day after the due date.

· Customers with no Security Deposits

• Invoices that are past the due date are liable for disconnection
  • 1st Disconnection Notice will be served, with 7 days’ notice to pay arrears.
  • A 2nd Disconnection Notice will be served on the 22nd day after the invoice date, with 48 hours’ notice to pay the arrears.
  • Disconnection will take place on the 24th day after the invoice date.

7.2 Failure to Provide Security Deposit or Guarantee

· Where a deposit, advance payment, or other form of security is required and not furnished within the time requested, the following disconnection timeline prevails. 

• 1st Disconnection Notice will be served, with 7 days’ notice to pay arrears.
• A 2nd Disconnection Notice will be served on the 22nd day after the invoice date, with 48 hours’ notice to pay the arrears.
• Disconnection will take place on the 24th day after the invoice date.

· OUL may also require an increased deposit where a customer has been disconnected for non-payment more than twice in 12 months.
 

7.3 Fraudulent or Illegal Use of Service

· Evidence of tampering, unauthorized connections, or diversion of wastewater flows.

· Discharge of prohibited substances into the system (e.g. grease, oils, chemicals, non-biodegradable or hazardous waste).
 

7.4 Health, Safety, and Environmental Risks

· Where the customer’s internal plumbing or drainage creates hazardous conditions, unsanitary discharges, or risks to public health.

· Where discharges are in breach of environmental standards set by the National Environment and Planning Agency (NEPA).
 

7.5 Violation of Terms & Conditions

· Where the customer violates these Terms & Conditions and fails to remedy the violation within ten (10) days of written notice from the Company.
 

7.6 Customer Request

· At the written request of the customer, subject to payment of all outstanding balances and adherence to minimum contractual terms.
 

Service will only be restored once the following conditions are met:

· Settlement of all outstanding bills, charges, and applicable late fees.

· Payment of a reconnection fee as set out in the OUL’s approved tariff schedule.

· Remedy of any hazardous conditions or breaches (including plumbing repairs, removal of prohibited discharges, or compliance with NEPA standards).

· Provision of any required deposit, security, or guarantee for future service.

In cases of repeated violations, the OUL reserves the right to impose stricter terms or deny reconnection until compliance is assured7. Discontinuance of Service

You agree to:

• Maintain your internal sewer lines in proper condition. 
• Provide reasonable access to OUL staff for inspections or maintenance. 
• Promptly report leaks, blockages, or unauthorized connections. 
• Comply with all environmental and public health regulations.

10.1 Complaints should first be submitted to the OUL’s Customer Service Department.
10.2 If unresolved, disputes may be escalated to the Office of Utilities Regulation (OUR).
10.3 Customers must continue to pay undisputed charges while disputes are being reviewed.

11.1 OUL operates under permits issued by the National Environment and Planning Agency (NEPA) and is required to meet national effluent discharge standards.
11.2 Customers producing industrial or non-domestic wastewater must comply with NEPA pre-treatment requirements.
11.3 Non-compliance may result in service suspension, fines, or regulatory enforcement.

12.1 OUL is not responsible for:

• Damage caused by private plumbing failures; 
• Flooding or blockages within customer property; 
• Losses resulting from service interruptions due to force majeure events.
   

13.1 Customer information will be used solely for billing, service management, and compliance with legal or regulatory requirements.
13.2 Data will not be shared with third parties except as required by law.

14.1 The Company reserves the right to update these Terms with approval from the OUR.
14.2 Customers will be given 30 days’ notice of any material changes.

These Terms are governed by the laws of Jamaica.