Privacy Policy

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At Oceanpointe Utility Ltd. (“the Company”, “we”, “us”, “our”), we are committed to safeguarding the privacy and confidentiality of our customers, partners, and website users. This Privacy Policy outlines how we collect, use, disclose, and protect personal information in accordance with the Data Protection Act, 2020 (Jamaica) and applicable international standards.

 We may collect personal information, including but not limited to:

• Name, service address, email address, and contact number 
• Identification details (e.g., TRN, government-issued ID) 
• Billing and payment records, including banking details where necessary 
• Service connection and usage information (water/sewage accounts)
• Property ownership or tenancy information (to establish service eligibility)
   

Personal information is collected strictly for legitimate business purposes, including:

• Provision and management of sewage and water treatment services 
• Processing of applications, service connections, billing, and payments
• Compliance with legal, regulatory, and environmental obligations (e.g., OUR, NEPA, Ministry of Health) 
• Customer service, technical support, and communication regarding service updates 
• Internal analysis, reporting, and service improvements

We maintain robust data security measures, including:

• Secure communication protocols 
• Restricted access controls for authorized staff only 
• Secure destruction of physical and electronic records after retention periods expire

We retain personal information only for as long as necessary to fulfill the stated purposes or as required by law and regulation.

We may disclose personal data to:

• Legal and regulatory bodies (e.g., Office of Utilities Regulation, NEPA, Ministry of Health) where legally obligated 
• Authorized third-party service providers (e.g., contractors, billing agencies, IT providers) under strict confidentiality agreements 
• Tax and law enforcement authorities (e.g., TAJ, FID) for compliance with anti-money laundering and taxation obligations 

We will never sell or share your personal information with unaffiliated third parties for marketing purposes.

Under Jamaica’s Data Protection Act, 2020, individuals have the right to:

• Access and review their personal information held by the Company 
• Request corrections to inaccurate or incomplete data 
• Withdraw consent, where processing is based on consent 
• Lodge a complaint with the Office of the Information Commissioner
  

Our website uses cookies to improve user experience and analyze site traffic.

• Cookies help us identify which pages are being visited, allowing us to tailor the website to user needs. 
• Information collected is used strictly for statistical analysis and system improvements. 
• Cookies do not give us access to your computer or any personal information beyond what you choose to share.
• You may choose to accept or decline cookies through your browser settings. Disabling cookies may limit certain website features.
   

Our website may contain links to external websites. Please note that this Privacy Policy applies only to Oceanpointe Utility Ltd.’s website. We are not responsible for the privacy practices of third-party websites, and you are encouraged to review their policies.

For any questions or concerns regarding this Privacy Policy or your personal data, please contact us:

Oceanpointe Utility Ltd.
📧 Email: info@oceanpointeutility.com
📞 Phone: (876) 579-7917
🏢 Address: Oceanpointe, Lucea, Hanover, Jamaica